What do I do if I didn't receive points for a purchase?

 What Should I Do If I Didn’t Receive Points for a Purchase?

We’re sorry to hear you didn’t receive points for your purchase! Here’s how to resolve this:

1. Contact Support via the app:
   If the purchase was made in one of your installed apps, please contact our support team. Be sure to include the following details:

   • The name of the app where the purchase was made.
   • The purchase amount.

2. Attach a Receipt:
   Please provide a screenshot of the purchase receipt you received via email from Google. Ensure the receipt includes the following details:

   • The name of the app.
   • The purchase date.
   • The GPA number.
   • The total purchase amount, including tax (if applicable).

Important Notes:

• Receipts must be recent. We can only award missing points within seven days of the purchase receipt.
• Timely submissions are crucial. For the best chance of resolving your issue, please reach out to support within 48 hours of noticing the missing points.
• Receipts that don’t meet the requirements or are older than seven days will not be honored.