My app is having problems, what can I do? (i.e, app crashes or freezes)

We have a few simple tips that can help!

 

Minimum OS (Operating Systems) version for Android devices is 8.0.

 

First, please make sure you are on our latest update! You can do this by going to the Google Play Store and making sure you are on the latest build.

Try force closing the app for 1-2 mins to see if this fixes the issue with the app crashing. Do not minimise the app, shut it down fully.

Clear your cache and restarting your device will often fix any issue that you having with the app crashing.

Make sure that you have a good internet connection.

Check that you have enough available storage on your mobile device

 

If you have tried all the troubleshooting steps above and still need help please contact support with the following information so we can assist you promptly.

• When it started happening
• When is it happening
• How often
• Screenshot of the problem ( You can attach this using the paper clip icon)

Please contact support through the app or support@Influencemobile with your player ID number.