How can I connect my account when I get a new device?

Congrats on your new device!

1. Q: How do I sign into my Google account on a new device? A: To sign into your Google account on a new device, follow these steps:

   1. Unlock your new device and access the settings menu.
   2. Navigate to the "Accounts" or "Users & Accounts" section.
   3. Tap on "Add Account" and select "Google."
   4. Enter your Google account credentials (email and password).
   5. Follow the on-screen instructions to complete the sign-in process.

Q: Will my original account show up on the new device after signing in? A: Yes, once you sign into your Google account on the new device, your original account will be synced and displayed with all your saved data, including points and past rewards.

Q: Will I see all my points and past rewards on the new device? A: Absolutely! Signing into your original Google account on the new device will ensure that all your points and past rewards are seamlessly transferred and remain exactly the same as they were on the original device.

Q: Why don't the apps installed on the original device transfer to the new device? A: The apps you installed on the original device do not transfer to the new device because the link between the apps and your account is tied to the unique Device ID. When you switch to a new device, the Device ID changes, causing the link to break. Unfortunately, this means that no further points can be awarded for these apps on the new device, even if you have them installed.

Q: How can I get support or ask further questions? A: If you have any additional questions or require support, please reach out to us via the app or email [e-mail]