1. How can I get support for the app?
If you need assistance with our app, our dedicated support team is here to help you. We have multiple agents available 7 days a week for your convenience. We strive to address all questions and concerns within 24 hours, responding in the order we receive them.
2. How do I contact support?
To reach our support team, follow these simple steps:
a. Click on the three horizontal bars at the top left of the app interface.
b. Scroll down to find the "Support" option.
c. Click on "Contact Support."
d. You can initiate a New ticket by clicking on the blue message bubble.
3. Can I track my support requests?
Yes, you can view your previous support tickets.
4. What information should I provide when submitting a support ticket?
When describing your issue, please be as detailed as possible. Additionally, attaching relevant screenshots can significantly expedite the resolution process. The more information you provide, the quicker our agents can assist you.
5. Why should I avoid submitting multiple tickets?
To prevent confusion and streamline the support process, please refrain from sending in multiple NEW tickets. Our team is committed to addressing each query promptly and in the order it is received.