If you've redeemed your Google gift card within our app but are unable to use it on the Google Play Store, this may be due to Google's enhanced security measures. Sometimes, these measures require users to contact Google Support for further assistance. Here's what you need to know and do:
Steps to Resolve the Issue
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Follow Google Support Instructions
After entering your gift card code, Google may ask for additional information on a form, including:- Store Name: Enter "Online."
- Gift Card Redemption Code: Provide the code exactly as it appears.
- City Where the Gift Card Was Purchased: Enter "Seattle."
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Submit Screenshots to Google
Include the following with your support request:- A screenshot of the full gift card code page.
- A screenshot of the Google code within Rewarded Play, which includes the Google Terms of Use.
These details help Google verify and process your request faster.
Important Notes
- This issue is related to Google’s additional security measures, not the validity of the gift card code provided by us.
- Without completing the steps outlined by Google, you may not be able to use your gift card.
What to Do If Google Support Doesn’t Resolve the Issue
If you’re still unable to use your gift card after following Google’s instructions:
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Contact our support team via the app and provide:
- The Case Number from your interaction with Google Support.
- A screenshot of Google’s response or message.
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Why the Case Number Is Important:
The Case Number allows us to escalate the issue directly with Google on your behalf. Without it, we cannot assist further.
By following these steps, we aim to resolve the issue as quickly as possible. Thank you for your understanding!
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